TERMS OF PURCHASE
These terms and conditions of purchase ('Terms of Purchase') ggovern the sale of products by SodaStream Enterprises N.V. ("SodaStream", "we", "us" and "our") to you through the SodaStream website at www.sodastream.nl ('Website').
Please read these Terms of Purchase carefully before placing an order with SodaStream on the Website. To place an order with SodaStream, you need to accept to be bound by these Terms of Purchase and the Terms of Use of the Website.
1. OUR CONTACT
The sale of articles through this Web Page is carried out by SodaStream Enterprises N.V., a [Please insert the relevant internationality] company with registered office at Reduitlaan 42, 4814DC Breda, registered in the [Please insert registered address], and with telephone 0800-0223637 and e-mail info@sodastream.nl.
2. OUR CONTRACT
Your order is an offer to SodaStream to buy the product(s) in your order. When you place an order to purchase a product from SodaStream, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. It does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you. We will inform you by email that the product is being shipped. Your contract is with SodaStream.
These Terms of Purchase only apply to products which you buy directly from the Website. They do not apply to any SodaStream products you buy from a third party such as a retailer or other distributor. These third parties will have their own terms of sale which apply to your purchase.
You may only purchase products from our Website if you are over 18, or, if you are under 18, where you have consent from a parent or guardian. By placing an order on our Website, you are confirming that you meet these requirements.
In our Website, you can make a purchase as a guest or create a Customer Account.
Account creation is very simple. We will only ask you for the necessary information to speed up the purchase process.
You will always have at your disposal the information of your order by logging into your account if you are a registered customer or through the link we send you in the confirmation email if you are a guest customer.
3. PRODUCTS
The images of the products on our Website are for illustrative purposes only. Although the products will materially conform to their description on the relevant product information page(s), they may differ in appearance from the images.
4. PRICING AND AVAILABILITY
All payments must be made in full prior to delivery.
All prices on our Website are inclusive of legally applicable VAT, Sales Taxes, but do not include delivery costs.
Despite our efforts, it is always possible that some of the products may be priced incorrectly on our Website. We will normally check prices as part of our dispatch procedures so that, where the products' correct price is less than our stated price, we will charge the lower amount when dispatching the products to you. If the products' correct price is higher than the price stated on our Website, and the error could reasonably have been recognized by you as mispricing (for example, it was too good to be true), we reserve the right to reject or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your payment card charged, and we do not have to provide the products to you. If your payment card has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your payment card account in the amount of the charge.
We list estimated availability information for products sold by us on our Website on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. Such estimated availability information does not constitute a guarantee that the relevant products are available. As we process your order, we will inform you by phone or e-mail as soon as possible if any products you order turn out to be unavailable, and you will not be charged for those products (or, if you have already made payment, we will refund you the full amount).
Please note that we reserve the right not to accept an order and to cancel one for any reason (other than availability), such as: the billing information was not approved, is not accurate or not verifiable, our system security didn’t confirm the order, we could not deliver to the address given by you etc.
5. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our Website, policies, and terms and conditions, including these Terms of Purchase, at any time. We will publish changes on our Website. You will be subject to the Terms of Purchase and any other policies in force (displayed on our Website) at the time that you place your order for products from us and order will act as an acceptance of such policies, unless any change to those terms and conditions, policies or these Terms of Purchase is required to be made by law or government authority (in which case it may in this situation only apply to orders previously placed by you).
If any section of these Terms of Purchase is deemed invalid, void, or for any reason unenforceable, that section will be deemed severable and will not affect the validity and enforceability of any remaining section.
6. DELIVERY
Delivery costs will be as displayed to you on our Website. If your order total exceeds the amount of €50,- (after discounts and before applicable taxes), you'll qualify for free shipping (‘standard delivery’).
Usually we deliver all items purchased in one order at the same time, but we reserve the right to split the delivery in certain events (e.g. if some items are unavailable). Of course you won’t be charged for any additional delivery costs.
We do not ship to PO Boxes or APOs.
Please note that, unless otherwise stated on the Website, delivery time estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. Whilst we will endeavour to ensure that products are delivered as soon as possible, delivery may be managed by a third party and we are not responsible for any delays in delivery that are outside of our control. We will make reasonable endeavour to inform you of such delays.
For further information please review our shipping and delivery Policy on www.sodastream.nl or please contact our customer care.
7. RETURNS
Please review our Returns Policy on [this link] ]Please make this wording clickable or add a link ] Return policy] applies to products sold by SodaStream www.sodastream.nl.
8. TITLE AND RISK AND USER LICENSE TERMS
Title and risk in the products you order, other than our SodaStream CO2 Cylinders, transfers to you upon the completion of delivery. Our SodaStream CO2 Cylinders remain the property of SodaStream or related affiliates of SodaStream at all times, and are provided to you under licence. Please see our Cylinder Exchange Information page for further details about returning and exchanging empty SodaStream CO2 Cylinders and the User License of the SodaStream CO2 Cylinders printed on the sleeve thereof and in the manual.
9. APPLICABLE LAW
These Terms of Purchase are governed by and construed in accordance with the laws of [Please insert the relevant nationality], and not the United Nations Convention on Contracts for the International Sale of Goods the application of which is hereby expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of [Please insert the relevant jurisdiction ] and any courts which have the jurisdiction to hear appeals from them.
10. SODASTREAM WARRANTY
Local Dutch consumer regulation or law may provide you with certain mandatories rights and warranties. Nothing in this section 10 is intended to limit or replace any of your rights under the local applicable regulation or law. The exclusion set out below will apply to the fullest extent permitted by applicable regulation and law.
In addition to and without limiting your mandatories rights under the Dutch consumer regulations and law, we provide a limited warranty, (for Sparkling Water Makers purchased directly from the Website), that your Sparkling Water Maker will be free of defects in materials and workmanship under normal home use for 2 (two) years following the date of purchase (“SodaStream Warranty”). It is recommended that you register your Sparkling Water Maker online by visiting our website at www.sodastream.nl and completing the Sparkling Water Maker registration form available on the website.
If the SodaStream Warranty is ongoing and your product is deemed faulty we are happy to replace the item with an equivalent model or, if the item you purchased is no longer available, with another item which offers substantially the same functionality. No refunds shall be given.
Other than pursuant to the SodaStream Warranty and to the fullest extent permitted by applicable law and regulations, we make no representations or warranties in relation to the products. In particular. SodaStream warrants only the safety of Cylinders refilled by it, bearing a Soda-Club/SodaStream tamper proof valve seal.
Please visit our help centre and see the terms of SodaStream’s limited warranty provided with your purchase and for more information on the SodaStream Warranty, including how you may exercise your rights under it.
11. LIABILITY
Subject to the fullest extent permitted by applicable laws, applies and provides otherwise, our maximum liability to you, whether in contract, tort (including negligence) or otherwise, in connection with any purchase by you from our Website, will be limited to the price you paid for the relevant products.
Except to the fullest extent the applicable law applies and provides otherwise, SodaStream will not be liable in any circumstances for any indirect or consequential loss (including loss of use, loss of profit or loss of revenue) arising in connection with any purchase by you from our Website.
12. WAIVER
If you breach these Terms of Purchase and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Purchase.
13. FORCE MAJEURE
We are not liable for any failure or delay in the performance of our obligations resulting from causes beyond our reasonable control, including acts of God, strikes, war, civil disturbance and other unexpected interruptions.
14. DATA AND PRIVACY
In order to provide you with your order, we will process your data in accordance with local data protection laws. For more information about how we use your data, please see our Privacy Policy on this link [Please make this wording clickable or add a link ] Link to privacy policy]
15. OUR CONTACT DETAILS
Our contact details are found on this link:
Tel: 0800-0223637
TERMS OF USE OF THE WEBSITE
Terms last update: Februari 2023
These terms and conditions of use of the website ("Terms of Use") govern your use of the website owned or operated by SodaStream Enterprises N.V. ("SodaStream", "we", "us" and "our") www.sodastream.nl ("Website"). By accessing our Website, you agree to be bound by these Terms of Use of the website, so please review our Privacy Policy and Cookies Policy before using the Website.
THIRD PARTY LINKS
1. Our Website may contain links to other internet websites, over which we have no control and in respect of which we make no representations or warranties. You acknowledge and agree that we are not liable in any way for the information or material on any linked website(s).
INTELLECTUAL PROPERTY RIGHTS
2. All title, right and interest (including intellectual property rights) in the content on our Website remains the sole property of SodaStream or its licensors.
3. SodaStream™, the SodaStream logo, and other SodaStream trademarks appearing on our Website, are registered and unregistered trademarks and trade names owned by SodaStream or licensed to SodaStream. Other product and company names and logos appearing on our Website may be registered or unregistered trade names or trademarks of their respective owners. Any use of the trade names, trademarks or logos displayed on our Website is strictly prohibited.
4. You may not copy, modify, publish, transmit or sell, reproduce, create derivative works from or exploit in any way any of the content on our Website, in whole or in part, except as is expressly permitted in these Terms of Use.
5. You may download or copy a reasonable amount of the content on our Website solely for your own personal use, provided that you must maintain all copyright and other notices on that content.
WEBSITE LIMITATION ON USE AND SECURITY
6. You must not, and must not allow any other person to on your behalf, violate or attempt to violate any aspect of the security of our Website.
7. You agree that you will not modify, reverse engineer, disassemble, decompile, or copy any software used on our Website, and that you will not allow any other person to do so on your behalf.
DATA AND PRIVACY
8. We will collect, use and disclose personal information as described in our Privacy Policy, which is available [Here] [Please insert link to Privacy Policy]. You consent to the collections, uses and disclosures of your personal information for the purposes described in our Privacy Policy.
CHANGES
9. We may add new features to our Website, remove existing features from our Website, or otherwise modify our Website and its content (including their functionality, “look-and-feel”, universal resource locators and software components), all without notice to you.
RESTRICTIONS
10. You will not access or use our Website for any purpose that is unlawful or prohibited by these Terms of Use. In addition, you may not do any of the following when accessing or using our Website:
(a) use any robot, spider, script, scraper, or other automatic device, process or means to access our Website for any purpose, including to monitor, extract, download. Retrieve. index mine scrape or copy any of the material, contents or information on our Website;
(b) use our Website in any manner that could damage, disable, overburden, or impair our Website or interfere with any other party’s use and enjoyment of our Website;
(c) engage in harassment in any manner, including via e-mail, chat, or by use of obscene, offensive or abusive language (as determined by us in our sole discretion);
(d) impersonate others, including a Sodastream employee or representative, or other members or visitors to our Website; or
(e) upload to, distribute or otherwise publish any content that is defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable, or which way constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.
DISCLAIMER
11. You use our Website at your own risk. Our Website is provided on an “as is” and “as available” basis, and without any representations, warranties or conditions of any kind (whether express, implied or statutory), including without limitation implied warranties of merchantability, fitness for a particular purpose, performance or durability, all of Sodastream and its service providers hereby disclaim to the fullest extent permitted by applicable law.
12. The operation of our Website may not be continuous or uninterrupted or secure. Security and privacy risks cannot be eliminated.
13. Neither Sodastream nor its service providers make any representation or warranty that:
(a) our Website will be compatible with your computer or mobile device and related equipment and software;
(b) our Website will be available or will function without interruption or will be free of errors or that any errors will be corrected;
(c) the information available on or through our Website will be accurate, complete, sequential or timely;
(d) certain or any results may be obtained through the use of our Website;
(e) the use of our Website, including the browsing and downloading of any information will be free of viruses, Trojan horses, worms or other destructive or disruptive components; or
(f) the use of our Website will not infringe the rights (including intellectual property rights) of any person;
and Sodastream and its providers disclaim any liability regarding such matter to the fullest extent permitted by law.
14. Applicable law may not allow limitations or exclusions on warranties, in which case, some of the limitations set out above may not apply to you and they only will apply to the fullest extent permitted by applicable law.
LIMITATION OF LIABILITY
15. To the fullest extent permitted by applicable laws, Sodastream and its officers, directors, employees and representatives will not be liable to you or any third party for any indirect, special, consequential or incidental damages, lost profits, lost data, business interruption or other damages arising directly or indirectly from your use of (or your inability to use) our Website, including your use or reliance on any information or other content contained on our Website; any inaccuracy or omission in any information or other content contained on our Website, or your use of or reliance on third-party websites linked to our Website.
16. To the fullest extent permitted by applicable laws, you release Sodastream and its officers, directors, employees and representatives from all claims, actions, liabilities and damages of any kind relating to it arising from your access to and use of (or your inability to access and use) our Website or the information or other content contained on our Website.
17. Applicable law may not allow limitations or exclusions of liability, in which case, some of the limitations set out above may not apply to you and they only will apply to the fullest extent permitted by applicable law.
GENERAL
18. If you breach these Terms of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.
19. If any part of these Terms of Use is unlawful, void or unenforceable, then that part is severable and will not affect the validity and enforceability of the remaining Terms of Use.
THIS RETURNS POLICY IS ISSUED BY SODASTREAM ENTERPRISES N.V. ("SODASTREAM", "WE", "US" AND "OUR"). AT SODASTREAM, WE UNDERSTAND THAT THERE MAY BE A TIME WHERE YOU NEED TO RETURN A PURCHASE FROM US AND WE WANT TO MAKE THE RETURNS PROCESS AS SIMPLE AND EASY AS POSSIBLE FOR YOU.
1. PROOF OF PURCHASE
If you contact us to exercise one of your rights under this Returns Policy, we will ask you to provide satisfactory proof that you made the purchase from SodaStream on our website at www.sodastream.nl ("Website").
We will accept the following proof of purchase documents:
We may also accept financial statements such as a credit card statement or a bank statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
2. CHANGE OF MIND RETURNS
If for any reason you find yourself unsatisfied with your purchase from SodaStream's Website, you have the opportunity to ship it back to us, provided all the following conditions are met (Cumulatively):
1) Refunds, exchanges or returns to SodaStream must be from purchases made from the SodaStream Website only. If you purchased your SodaStream product from a retailer or other online retailer, please follow their return/exchange policies;
2) Your original receipt must accompany your returned items(s) or a sufficient proof of purchase, in line with our Returns Policy, and as mentioned above.
3) All returned items must be new, in their original state, equipped with all original pieces, not used, and deemed by SodaStream to be undamaged before they can be accepted.
4) Unless otherwise stated by SodaStream (under these terms or on the website), You are entitled to return/exchange the purchased products within 14 days from the day on which you or a third party (other than the carrier) indicated by you, acquired material possession of the good(s). Please note that some goods in sealed packaging cannot be returned after the package has been opened due to health protection or for hygiene reasons, if the package has been opened after delivery.
For practical information on how to return, see the help section of the Website. Please contact customer service [insert link] [add final link to support site for further instructions.
3. CANCELATION
You may request to cancel any order free of charge and without giving us any reason provided it has not yet been packed for shipment. We begin processing orders placed at our online store very quickly. To request a cancelation contact our customer care. You will receive confirmation if they are successful in cancelling your order prior to shipment. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with our [Return Policy].
4. FAULTY ITEMS, SODASTREAM WARRANTY
We take great pride in everything we do and are just as disappointed as you if the product you receive is compromised in anyway. Please call our customer care 0800-0223637 or submit a ticket online at [insert link] add final link to ticket support site] and one our Customer Team will be happy to offer assistance with your issue.
Where your product is faulty, your options may vary depending upon whether or not our warranty policy ('SodaStream Warranty') or your statutory rights are still ongoing.
5. RECEIVED THE WRONG ITEM?
If you think you’ve received the wrong item or part of your order is missing, then please contact our Customer Service Team on 0800-0223637 or submit a ticket online at [insert link]. add final link to ticket support site]
Where a wrong item or incomplete order has been sent, we will either send out replacement items or refund you for missing items (as agreed with you).
SODASTREAM - PRIVACY STATEMENT
Notice last updated 12/2022
1. Our Commitment To Privacy
1.1 Your privacy is very important to us at SodaStream Netherlands and our subsidiaries and affiliates, hereinafter also “we” and/or “us” and/or “SodaStream”. To better protect your privacy we provide this notice (“Privacy Notice”) explaining our information practices and the choices you can make about the way your information is collected and used in connection with our digital properties that link to this Privacy Notice, including our websites (the “Site”, “our website” or “this website”) and our other products and services (collectively, the “Service”). To make this notice easy to find, we make it available on our homepage and at every point where personal data may be requested.
1.2 We strongly urge you read this notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our website, and avoid or discontinue all use of any of our services. Where you have read this notice but would like further clarification, please contact us at
info@sodastream.nl
2. Important information
2.1 The purpose of this Privacy Notice is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your rights under applicable data privacy laws. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.
2.2 Protecting the privacy of the very young is especially important. For that reason, we do not voluntarily collect any personal data from anyone under 13, and no part of our website is structured to attract anyone under 13. Parents and guardians should supervise their children’s activities at all times. If we learn we have collected or received personal data from a person under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under 13, please contact us at info@sodastream.nl.
2.3 Note that our website contains links to third party websites which we are not responsible for. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. Please review the privacy policies of such third party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties.
2.4 Our website uses cookies and other tracking technology to automatically collect certain data concerning its interactions with visitors. Some of this information may include personal data. We explain more about the information we collect using cookies and tracking technology in our cookie policy.
3. What information do we collect and how do we collect it?
3.1 Personal data is collected when you voluntarily submit it through a website form, contact our support services, if you register with or use one of our website or related online services.
3.2 We, our service providers, and our business partners may automatically collect certain data about you, your computer or mobile device, your interactions over time with the Service or our website, our communications and other online services. Some information that may constitute personal data (such as your browser type, operating system, IP address, domain name, number of times you visited the website, dates you visited the website, date and time of an online request, the time required to download information you requested, error codes generated while your browser is in contact with our website and the amount of time you spent viewing the website and other session recordings and activity logs) may be collected via cookies and similar technologies (such as web beacons, pixels, tags and scripts) to improve and personalize your experience, provide the Service (including functions such as customer login or virtual shopping cart), analyze website performance and for marketing purposes. We explain more about our use of cookies and similar technologies in our Cookie Policy .
3.2.1 If you register or contact us as an individual, we will collect your name, date of birth, gender, email address, telephone number, address information (together, “identification data”); information about your household (“household composition data”), the consumption habits of you and members of your household (“consumption data”), information about the device you use to access our website or online services (“device data”), payment and credit card information (“payment data”), information to set up and access your SodaStream account (“login data”) correspondence with us, any feedback on our products and services which you provide, and your customer support records (“communication data”) and additional information you will voluntarily provide to us in response to market survey we invite you to participate in (“survey data”).
3.2.2 If you register or contact us on behalf of a company, we will collect company identification data, identification data from the company representative, company composition and consumption data, device data, payment data and login data.
3.3 If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.
3.4 If you engage with us through social media e.g. Facebook, Instagram and YouTube, we collect your affiliation with social media related to us and any personal data you voluntarily provide, such as opinions in blog or recipe entries, or messages you post on our social media pages. If you upload content, including your personal data, to a social network and then tag our website, your submission will be subject to that social network’s terms of use and privacy notice, even where you post on an official SodaStream page on the social network. We do not have control over these terms of use and privacy policies, and have not reviewed their adequacy. You should therefore review these before submitting any personal data.
3.5 If you apply to one of our open positions published in our careers sites, by sending us contact details and CV (“applicants personal data”) via the relevant application on our careers website, or through any other means provided by us (e.g. social media), we will collect such applicants personal data in order to process your application according to the Candidate Privacy Notice .
3.6 If you invite others to use the Services, for example by sending an invitation email from the Site to the recipient’s external email address, you will be providing us with personal data about the recipient, such as their email address or online account username. We will process such personal data to provide this interactive Service. You are responsible for ensuring that the recipient’s information is accurate, and you should only provide the information of a recipient if you know or believe they would be interested in our Services.
3.7 If you create user generated content, we will process such personal data, such as posts, messages, rating our products, providing customer feedback, and other content that you can choose to upload to our forums or otherwise make available on the Service, as well as associated metadata.
3.8 We will process information regarding your marketing preferences, if you communicate them to us
3.9 We may process information related to your direct interactions and communications with us including recordings and transcripts of your calls, emails, form submissions, and chats with us for different purposes such as providing customer support, feedback, understanding our customer needs or training purposes.
3.10 If you provide other information which is not specifically listed here, which we will use as described in this Privacy Notice or as otherwise disclosed at the time of collection. We may also combine personal data we receive from you with personal data we obtain from other sources.
4. How do we use your personal data?
We may use your personal data for the following purposes or as otherwise described at the time we collect it:
4.1 Service delivery:
We may use your personal data to:
provide our customer management services, to maintain our relationship with you, with a view to providing stellar customer experience;
4.2 Research and development:
We and our service providers may use your personal data for research and development purposes, including to improve our products in order to make them fit for our customers’ needs, understand your interests, and to analyze and improve the Service and our business. As part of these activities, we may create aggregated, de-identified or other anonymous data from personal data we collect. We make personal data into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve the Service and promote our business. This may include storing and tracking your visits across websites, such as number of visits, average time spent, and which pages have been opened; or analyzing our marketing and referrals.
4.3 Compliance and protection:
We may use your personal data to:
4.4 To process job applications:
We collect applicants personal data solely for SodaStream’s internal recruitment purposes including for: identifying applicants, evaluating their applications, making hiring and employment decisions, and contacting applicants by phone or in writing as indicated in Sodastream’s Candidate Privacy Notice.
4.5 Carrying out Marketing and Advertising:
We and our third-party advertising partners may use your personal data, including information related to your order, such as your address for direct marketing and advertising purposes:
5. Opting Out:
To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to “opt out” of direct marketing when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.
You have a right to prevent direct marketing of any form at any time - this can be exercised by following the opt-out link attached to each communication, or by sending an email to info@sodastream.nl.
If you want to review or update the information you have provided us, you can click “my profile” at our website’s home page, and edit the information. If you have not been asked already to provide your email address and a password, we will ask you to do it before changes are made, so as to prevent others from accessing and altering your personal data.6. Legal basis for processing personal data:
The legal bases of our processing of your personal data as described in this Privacy Notice will depend on the type of personal data and the specific context in which we process it. However, the legal bases we typically rely on are set out in the table below. If you have questions about the legal basis of how we process your personal data, contact us at info@sodastream.nl:
| Processing purpose Details regarding each processing purpose listed below are provided in the section above titled “How do we use your personal data”. | Legal basis |
|---|---|
| Service delivery: We need to process your personal data (e.g., your identification data, payment data, login data, address data) to operate the Service, including managing your account or transactions, responding to your requests or inquiries, providing you with access to content or information you requested, etc. | Processing is necessary to perform the contract governing our provision of the Service or to take steps that you request prior to signing up for the Service. |
| Marketing and advertising: We and our third-party advertising partners may collect and use your personal data for marketing and advertising purposes. | Processing is based on your consent where that consent is required by applicable law. Where such consent is not required by applicable law, we process your personal data for these purposes based on our legitimate interests in promoting our business. |
| Research and development: We may use your personal data (e.g., your household composition data, consumption data, device data) for research and development purposes, including to analyze and improve the Service and our business. | These activities constitute our legitimate interests. We do not use your personal data for these purposes where our interests are overridden by the impact on you. |
We may need to process your personal data for additional purposes, such as:
|
We rely on our legitimate interests to process your personal data when performing these processing activities. We do not use your personal data for these purposes where our interests are overridden by the impact on you. |
| Compliance with legal obligations: We are subject to certain legal obligations that may oblige us to disclose your Personal data to courts, law enforcement or regulatory authorities. | Processing is necessary to comply with our legal obligations. |
Actions we take with your consent:
|
In these scenarios, the processing of the personal data you voluntarily provide to us is based on your consent. Where we rely on your consent, you have the right to withdraw it any time in the manner indicated when you consent to the processing. |
7. Use for new purposes:
We may use your personal data for purposes not described in this Privacy Notice where permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and explain the applicable legal basis.
8. Special categories of data / sensitive data:
We ask that you not provide us with any sensitive personal data (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics, criminal background or trade union membership) through the Service or otherwise.
9. Data Security:
9.1 To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect. Some of the steps we take are: placing confidentiality requirements on our staff and service providers; destroying or permanently anonymising personal data if it is no longer needed for the purposes for which it was collected. Sodastream will comply with applicable laws in the event of any breach of the security, confidentiality or integrity of your personal data and, where we consider appropriate or where required by applicable law, notify you via email, text or conspicuous posting on our website in the most expedient time possible and without unreasonable delay, in so far as it is consistent with (i) the legitimate needs of law enforcement, or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
9.2 However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal data. We make commercially reasonable efforts to make the collection and security of information consistent with this Privacy Notice and all applicable laws and regulations. Where you have a SodaStream username, login or password, you are responsible for keeping this information confidential. We ask you not to share a username, login or password with anyone.
10. Data Retention:
10.1 We may retain your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (eg in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions).
In addition, we maintain a data retention policy which we apply to information in our care. Where your data is no longer required we will ensure it is securely deleted or anonymised.
11. We may share your personal data
SodaStream may share your personal data with third parties in the following manners and instances and as otherwise described in this Privacy Notice or at the time of collection:
11.1 with our corporate parent, or other SodaStream affiliates and subsidiaries for the purposes mentioned in this Privacy Notice.
11.2 with any third parties to whom the relevant SodaStream entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product, and to process the payment of your order. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us.
11.3 we may sometimes share your personal data with partners or enable partners to collect information directly via our Service.
11.4 with third party advertising companies that collect information about your activity on the Service and other online services to help us advertise our services, and/or use customer lists that we share with them to deliver ads on their platforms on our behalf to those customers and similar users.
11.5 we may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk.
11.6 we may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.
11.7 we may share your personal data with professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
11.8 certain personal data and any content that you make publicly available on or via the Site or Services, is visible to other users of the Service and the public. Where your personal data can be seen, collected, and used by others, including being cached, copied, screen captured or stored elsewhere by others (e.g., search engines), we are not responsible for any such use of data. We therefore encourage you only to post information that you are sure you want to be publicly accessible.
12. Transferring personal data globally:
Sodastream is a global company operating in multiple locations and may use service providers that operate in other countries. Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be transferred to locations outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.
13. Your rights in relation to your personal data:
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you may have the following rights under data protection laws:
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
If you would like to exercise your rights, there may be tools that we make available via the Services. Otherwise, please contact us at info@sodastream.nl to make your request, containing adequate details of the request. We will treat your request in accordance with applicable laws.
14. Changes to this Privacy Notice:
We may update and change this Privacy Notice from time to time, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice.
15. Contact information:
Protecting your privacy online is an evolving area, and we try to evolve our Site and Services to meet these demands. If you have any comments or questions about this Privacy Statement, you can contact us at:
email address: info@sodastream.nl.
16. Klarna:
To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
For general information on Klarna, you can find it here. Your data is handled per applicable data protection law and according to Klarna’s privacy policy information..
1. Information on how we use cookies
Our SodaStream website (“website” or “site”) uses various cookies which allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
We use cookies to provide the content and functionality of this site (strictly necessary cookies) and, with your permission, to personalize the content and advertisements that appear when you visit our site and to analyze the traffic on the site. In addition, we share information about your use of our site with our advertising partners and analysts, who may combine this information with other data that you provide to them or that they have collected when you use their services. You have the right to withdraw your consent at any time.
You do not need to allow cookies to visit most of the website. However, enabling cookies may allow for a more tailored browsing experience and is required for certain parts of the website to work. In the majority of cases, a cookie does not provide us with any of your personal data.
For further information about this Cookie Policy, please contact us at
info@sodastream.nl
.
You can change the cookie settings that will be placed when you visit our website by changing the settings on your browser or by visiting the Cookie Preference Centre by clicking on the Cookie button at the bottom of this website.
Key concepts
Persistent cookies are cookies that remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Changing your cookie settings
You can change your cookie preferences when you visit our website by going to the Cookie Preference Centre by clicking on the Cookie preference link at the bottom of this policy. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site.
Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details:
1. Your consent
Strictly necessary cookies do not require your consent.
For performance, functional and targeting cookies, we request your consent before placing them on your device. You can give your consent by clicking on the appropriate button on the banner displayed to you, or by going to the Cookie Preference Centre.
2. Can I withdraw my consent?
If you do not wish to give consent or wish to withdraw your consent to any performance, functionality or targeting cookies at any time, you will need to delete, and block or disable cookies via your browser settings; see below for more information on how to do this or by changing your settings in the Cookie Preference Centre. Please note that disabling these cookies will affect the functionality of the website and may prevent you from being able to access certain features on the website.
3. What cookies do we use and why?
We use are “necessary” and “performance” and “functional” and “targeting” cookies:
Strictly Necessary cookies:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
We use these Strictly Necessary cookies to identify you as being logged in to the website and to authenticate you, to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes.
Performance cookies:
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site and gather information on error messages. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
We use performance cookies to perform web analytics and for error management purposes, by measuring any errors that may occur.
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
We use functional cookies to enable us to provide you with enhanced functionality and personalisation. These cookies may be set by third party providers whose services we have added to our pages.
Targeting cookies:
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal data, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. We use these Strictly Necessary cookies to identify you as being logged in to the website and to authenticate you, to make sure you connect to the right service on the website when we make any changes to the way it works and for security purposes.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site and gather information on error messages. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. We use performance cookies to perform web analytics and for error management purposes, by measuring any errors that may occur.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. We use functional cookies to enable us to provide you with enhanced functionality and personalisation. These cookies may be set by third party providers whose services we have added to our pages.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookie Subgroup | Cookies | Cookies used | Lifespan |
|---|---|---|---|
4.Keeping our Cookie Policy up to date
We may need to update our Cookie Policy from time to time if we decide to use cookies differently. Any changes will be updated here. In all cases, your use of the Service after the effective date of any modified Cookie Policy indicates your acknowledgement of the modified Cookie Policy.
For more information about how we process personal data collected from cookies please refer to our Privacy Notice .
If you have any questions or would like more information about the ways we use cookies please contact us at
info@sodastream.nl
.
1. Introduction
SodaStream encourages its customers to provide genuine feedback regarding their SodaStream product purchases
This policy sets out how customers can submit reviews of SodaStream’s products through the SodaStream website (sodastream.be/nl) as well as how we verify and moderate these reviews. However, this policy does not apply to product reviews which are not submitted through the SodaStream website (e.g. reviews made through third parties such as Google, Amazon or Facebook, which may have their own review policies).
2.How to submit reviews of our products
If you purchase a product through the SodaStream website, you will be sent an email to the email address that you used in your online order asking for feedback on your product. This email will contain a link to submit a review of your product through the SodaStream website. Reviews which are submitted this way will be tagged as 'Verified Buyer' reviews on the SodaStream website, as we are able to verify that the review has come from someone who purchased our product.
If you purchased your SodaStream product from somewhere other than the SodaStream website, you can still submit a review through the 'write a review' function on the SodaStream website. As part of submitting a review this way, you will receive an email to confirm your email address. Email confirmation proves that the review was written by an actual person and was not generated by a bot. Reviews which are submitted this way will not be tagged as 'Verified Buyer' reviews, but as ‘Verified Reviewer’ reviews.
When you submit a review, you will be required to provide certain information, including your name, email, title, a 'star rating' out of five and your comment / feedback on the product. Your data will be handled according to our https://sodastream.nl/en/pages/legale-termen. If your review is published, only your first name, last initial, star rating and comment / feedback will be displayed on the SodaStream website (i.e. your full name and email will not be published).
3.How do we moderate online reviews for publication?
Reviews will be moderated before they are published on the SodaStream website to check they are relevant to the product that is reviewed and are not offensive or otherwise inappropriate to publish. SodaStream reserves the right to not publish reviews which it reasonably considers:
• contain profanities or explicit language/materials.
• are otherwise offensive, defamatory, libelous, harassing, abusive, vulgar, violent, hateful, obscene, political in nature or otherwise inappropriate, including with respect to race, gender, sexuality, ethnicity or other personal characteristics.
• contain personally identifiable, private or confidential information.
• are spam, automated, fake, false, misleading or deceptive.
• are irrelevant to the product being reviewed.
• are repetitive (e.g. multiple reviews submitted by the same customer in respect of the same product purchase).
• infringe intellectual property rights (including publicity rights).
• contain software viruses or alike; or
• otherwise should not be published due to legal / regulatory reasons.
SodaStream will aim to publish on the SodaStream website all genuine reviews which comply with this policy within 14 days of submission. We may also share your review on our social media and/or other marketing materials.
If your review is not published on the SodaStream website when you believe it should have been, please let us know by sending an email to info@sodastream.nl.
